Customer Support | WoodPass

Customer Support

If you have question, comment, and concern about our products and services, feel free to email us to this address:

For urgent queries, we reply within 24 hours. For ordinary queries, we reply within 48 hours.

Please note that our standard shipping time usually takes 5-45 days. This allows us to source out products all over the world. Be considerate while waiting for your order. Anyway, your purchase is covered by our "buyer protection" policy.

For more information about our consumer protection, please visit our Refund Policy and Terms of Service page.

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Check the status of your order here. Enter your Tracking Number.